How to ask for help¶
We try to provide you different levels of help at Mila, for you to not stay stuck in your research.
graph LR
User(😔):::emoji
FAQ(<span>Check the FAQ</span>):::bigger
AI(<span>Ask an AI agent</span>):::bigger
Slack("`<span>Ask on Slack
chan #mila-cluster</span>`"):::bigger
Helpdesk(<span>Contact Mila helpdesk</span>):::bigger
OfficeHours(<span>Ask your question to the Office Hours</span>):::bigger
Yay(😃):::emoji
User ==> FAQ
FAQ ==> AI
AI ==> Slack
Slack ==> Helpdesk
Helpdesk ==> OfficeHours
OfficeHours ==> Yay
User@{ shape: text }
Yay@{ shape: text }
click FAQ "../help/faq/"
click Slack "https://mila-umontreal.slack.com/archives/CFAS8455H"
click Helpdesk "https://mila-iqia.atlassian.net/servicedesk/customer/portal/5"
classDef bigger font-size:26px, fill:#4051b5, stroke:#4051b5, color:white
classDef emoji font-size:40px, fill:transparent-
Check the FAQ
Your answers may be in the FAQ page
-
Ask an AI agent
Maybe an AI agent can help you.
You can click on the "Ask AI" button in the bottom-right corner
-
Ask help on Slack
Feel free to ask your question on the #mila-cluster channel on the Mila Slack
-
Contact Mila support
Writing to the support is done through this portal
-
Come to the Office Hours
Office Hours take place in Lab A:
- from 3pm to 5pm on Tuesdays
- from 2pm to 4pm on Wednesdays.
They also take place online at the same dates: the virtual invite is on your Mila calendar.