How to get help¶

Need a hand getting your experiments running on the cluster? You'll find everything you need on this website. We also provide different levels of support to ensure you never stay stuck in your research. Our staff is dedicated to helping you overcome any technical hurdle, whether it's via email, on Slack, or in person.

    graph LR
        User(😔):::emoji
        FAQ(<span>Check the FAQ</span>):::bigger
        AI(<span>Ask an AI agent</span>):::bigger
        Slack("`<span>Ask on Slack
        chan #mila-cluster</span>`"):::bigger
        Helpdesk(<span>Contact Mila helpdesk</span>):::bigger
        OfficeHours(<span>Ask your question to the Office Hours</span>):::bigger
        Yay(😃):::emoji

        User ==> FAQ
        FAQ ==> AI
        AI ==> Slack
        Slack ==> Helpdesk
        Helpdesk ==> OfficeHours
        OfficeHours ==> Yay


        User@{ shape: text }
        Yay@{ shape: text }

        click FAQ "../help/faq/"
        click Slack "https://mila-umontreal.slack.com/archives/CFAS8455H"
        click Helpdesk "https://mila-iqia.atlassian.net/servicedesk/customer/portal/5"
        click OfficeHours "../help/office_hours/"

        classDef bigger font-size:26px, fill:#4051b5, stroke:#4051b5, color:white
        classDef emoji font-size:40px, fill:transparent

Check the FAQ

Your answers may be in the FAQ page

Check the FAQ
Ask an AI agent

Maybe an AI agent can help you.

You can click on the "Ask AI" button in the bottom-right corner
Ask help on Slack

Feel free to ask your question on the #mila-cluster channel on the Mila Slack

Ask your questions on Slack
Contact Mila support

Writing to the support is done through this portal

Contact the Helpdesk
Come to the Office Hours

Office Hours take place in Lab A and on Google Meet:
- on Tuesdays, from 3pm to 5pm
- on Wednesdays, from 2pm to 4pm
They also take place online at the same dates: the virtual invite is on the Mila-core calendar.

Join us at the Office Hours

1. Try these resources first¶

Before reaching out, there's a very good chance you'll find an appropriate and immediate solution by consulting the resources built specifically for the Mila community:

The Documentation & FAQ: Most common issues regarding the cluster and environment setup are covered right here.
On-site Chatbot: Our embedded specialized chatbot allows you to get quick answers or easily navigate our technical docs.
AI Assistants: Feel free to leverage Mila-specific context and feed your own AI agent for helping your research. Whether you are using it for experimenting or troubleshooting, it will always be ready, directly in your environment.

2. Contact the right team¶

If you've checked the docs and still need assistance, we've got your back! To get the fastest resolution, please direct your request to the team that matches your needs:

Team	Scope of Support	Contact Method
MyMila	Community Integration. General administrative onboarding and community-related inquiries.	MyMila Portal
IT Support	Technical Onboarding & Access. Account creation, SSH issues, VPN, hardware, and access management.	Portal or Slack (#mila-cluster, #tamia-cluster, #compute-canada)
IDT	Computing expertise. Debug your jobs, optimize your experiments, remove cluster hurdles.	Slack (#mila-cluster, #tamia-cluster, #compute-canada) or IDT Office Hours (Lab A)

3. Reach out¶

Whatever the issue, we are here to help you get your experiments back on track. You can reach us through the following channels:

Portal: For technical and access issues, you can reach IT Support through the IT Support portal.
Slack: This is the fastest way to chat with us. Join the dedicated help channels to interact directly with the IT or IDT experts: #mila-cluster, #tamia-cluster, #compute-canada.
Office Hours: Pay us a visit at Lab A or online for any questions/issues you may have when running your jobs on the clusters.

Let's get your research moving!

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